Do you work in the Phoenix area?

Yes, we work in several areas outside of Tucson. Due to the cost of commuting, we do factor in additional travel charges to your bid to offset the costs. Please contact us at elizabeth@boxhilldesign.com for specifics.

My yard is okay, but I don’t know what to put in it. Can you come and help me style my yard? I need someone to tell me what kind of furniture, rugs, pillows, lights, etc, I should buy.

No problem! We get this request all of the time. We’re happy to help you style your yard. We can give you recommendations that are as broad as an overall decorating style, or as specific as showing you the perfect pot for a particular corner.

Do I get a discount on the shop if I am a design client?

Absolutely. We offer all of our clients exclusive discounts in our online store.  Discounts are sometimes limited by the terms of the vendor, but you can expect a minimum discount of 10% to our clients, and more whenever possible.

How does the design process work?

This is a question that we frequently get from clients who are planning their first major landscape design. It can be a daunting task for both our first-time clients, and our seasoned homeowners. In order to give you a complete picture of how the process works, we’ve explained it in detail, here: Our Design Process. If you have additional questions that we haven’t covered, or if you need additional clarification, please email us at info [at] boxhilldesign.com.

Do you do install?

No, but we have been in the landscape design business for over 15 years, and we have carefully groomed a team of trusted installers that we work with on a regular basis.  We have years of experience working with our team of installers, and we endorse both their quality of work and their business practices. We will work with you to help you attain bids from our installers. If you prefer, you may also use your own installers for your design.

You don’t install...does that mean you do the design and leave me??

Never.  Our name goes on every design, so we have a vested interest in making sure that the installation is flawless.  We make periodic site visits during the installation, and we are available whenever there is an issue that needs to be worked out. Additionally, we look forward to making a strong relationship with you – one in which we can work together for years to come. Hoping to preserve that, we also do a 6-month walk-through – at no charge – during which we do a follow-up with you, and we review the growth and maturity of your yard. Bottom line – we want you to love your space, and we like helping you get there!

Can my backyard be in a magazine?

Why not?  We are regularly featured in local and national magazines for our design work, and we would love to see your space showcased! We receive photo requests for several types of features, so it doesn’t matter if your design is modest or expansive. We routinely take “before and after” pictures, and we frequently schedule professional shoots, once a yard has had a chance to mature from the initial installation. Whenever a project of ours is featured, we keep your personal information and the exact location of your property private.

Do you accept returns?

It depends.  If a product arrives in a damaged condition, we will absolutely authorize a return.  However, we work with many vendors at BOXHILL, and all are unique.(That’s what we love about them!)  With that lovable uniqueness comes everyone’s individual rules on returns, and this is where we, as BOXHILL, must adhere to their return policy.  If returns are accepted, we do our best to include this in the product description, but if you have a question about a specific item, please contact us before purchasing by sending an email to returns@shopboxhill.com.

Do we work with small businesses and artisans?

YES!  We love to work with you!  One of our favorite things about our store is our ability to introduce a wide range of people to items that aren’t readily found in a “big box” store.  If you would like to work with us, please email us.  We’re happy to review the outdoor products you make, or any products about which you are aware.  Please send all inquiries to products@shopboxhill.com, and tell us why you love it, and what makes it outdoor-worthy.

Where is my order?

We make every effort to update you on your order through our site’s internal messaging system.  You should receive an email from our system when you purchase, and that same system will allow you to reach us directly.  If you are not receiving updates via our system, please send us an email at orders@shopboxhill.com, so that we may respond to you promptly.

Do offer a trade discount?

Absolutely – we LOVE our trade clients!  We are happy to extend a discount to industry professionals, which typically range from 10%-15%, depending on the vendor.  All we ask is that you fill out our BOXHILL Trade Application Form – this allows us to verify your trade status, and it also helps us keep our paperwork in-line for tax purposes.  Please email your completed application to trade@shopboxhill.com, and let us know which product(s) you are interested in purchasing.  We will develop a custom invoice for you to purchase your item(s) with a trade discount.

You sell a line of products that I like, but not the specific item you need. Can I still buy this item through you?

Of course — sometimes, we find out about the newest items on the market from our clients, before the vendors have had a chance to send out an official marketing release!  If you would like to purchase an item that you don’t currently see offered on BOXHILL’s site, please contact us at info@shopboxhill.com, and let us see if we can help you.  If you are the first to let us know about a new product, we’ll even include a “finder’s fee” discount for your purchase!

Can I get custom dimensions/colors on a particular product?

Often times, yes.  We offer many products that are crafted by hand, instead of being mass-produced.  Some of our artisans are happy to create an item to your specifications.  There will likely be a small charge for a custom order, but we’ll help you track down all of that information – please email us at info@shopboxhill.com with your specific requests.

How long will it take to receive my product?

It depends.  While some products are generated en masse and can ship immediately, others are crafted upon order and can take several weeks.  Additionally, the popularity of a product will sometimes cause it to sell out.  We do our best to estimate the approximate delivery/wait time of an item in its product description, but if you have a “must have by” date in mind, the best thing to do is email us at orders@shopboxhill.com.  Because we frequently ship the item directly to the client from the vendor, we are able to work with them to determine exact shipment/transit times.

How do you determine your shipping costs?

Good question – this can be a tricky process.  We do our best to estimate the overall cost of shipping based on information we receive from the vendor, as well as our past experience with orders of a particular item.  We are always happy to give you a custom shipping quote on larger items or orders of multiples.  Please contact us at orders@shopboxhill.com so that we may prepare you an invoice and place it on the shop for you to purchase.

I’m ordering multiples of an item, and the shipping cost is outrageous! What’s going on??

Yikes!  We’re sorry about that…we base our shipping estimations on the price of shipping a single item.  Sometimes, our site doesn’t “play nice” when customers attempt to order multiples of single items.  We’ve made some recent adjustments to BOXHILL that should default to calculate most shipments based on weight, but there will be the occasional order that still needs some “staff intervention.” If you would like for us to review your estimated shipping costs, please contact us at orders@shopboxhill.com. There are a number of ways that we can help adjust the cost of your order to reflect a more precise cost of shipping.

I’m having technical difficulties with your site.

Oh no!  Unfortunately, this happens from time to time.  Often, it is something that is at the hosting platform level and is out of our control.  Other times, there may be a small error associated with a specific product.  Either way, please drop us an email and let us know what’s going on!  Email your issues to support@shopboxhill.com, and we will start working to resolve your issue immediately.

Can you provide us products for our photo shoot, TV commercial,design event, etc.?

Possibly!  We frequently contribute to events such as this.  Please email us at elizabeth@liveoustideblog.com, and let us know your requirements.

Can you help style my landscape for a photo shoot, or for an upcoming event?

Of course we can!  We love projects like this.  Please email us at elizabeth@liveoutsideblog.com, so that we may discuss the details with you.

How can we get our company/products to be featured on your blog?

  • We love to feature new products and companies that are in-line with the creative direction of our site. Please email us at elizabeth@liveoutsideblog.com so that we may discuss your company and/or product.  Please send any product samples to:

B O X H I L L

2954 N. Campbell Ave., #220

Tucson, AZ  85719

Do you feature guest bloggers?

Yes!  We occasionally feature industry experts as guest bloggers, and we would love to work with you.  Please contact us at elizabeth@liveoutsideblog.com, and let us know your ideas.

I would like to advertise on your site – what are the costs associated with this?

We’d be happy to discuss this with you, as there are several options.  Please contact us at elizabeth@liveoutsideblog.com for more details.

We are trying to get the word out about our event and/or philanthropic organization. Would you be able to feature it/us in a blog post?

Certainly!  We are happy to feature events and organizations that are in-line with our company’s vision.  Please contact us at elizabeth@liveoutsideblog.com so that we may further discuss your goals.

I would like to write for you! Are you hiring freelance authors?

We are always interested in hearing from prospective contributors.  Our content is mostly comprised of outdoor design, outdoor products, outdoor lifestyle activities, and the occasional article on issues that impact our environment.  If you would like to submit your work for review, please send sample articles to elizabeth@liveoutsideblog.com, and we would be happy to review your work.  If it’s a good fit for our site, we can discuss future regular contributions.

I see my original content (images) on your site without a reference. How do I remedy this?

We insist on crediting the owners of original content when used by our blog.  However, the internet is a big place, and—despite our best efforts—we aren’t always able to track down the original owner/source.  We are happy to credit or link back to your site, so please let us know if you see a source error, or an error of omission.  Contact us at elizabeth@liveoutsideblog.com, so that we may correct the issue immediately.